Shipping policy
Order Processing Time
All orders are processed and dispatched within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation with tracking details once your order has been dispatched.
Delivery Timeframes
| Destination | Estimated Delivery Time |
|---|---|
| Nigeria (Domestic) | 7–12 business days |
| International | 7–12 business days |
Please note: Delivery times are estimates and may vary due to customs processing, local courier delays, or unforeseen circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and order value. Any applicable taxes or import duties are the responsibility of the customer.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your shipment's progress through our carrier's website.
Customs & Import Duties
For international orders, customs fees, import duties, and taxes may be charged by your local government upon delivery. These charges are the customer's responsibility and are not included in our pricing or shipping fees.
Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please contact us at helllo@shopnestiq.com and we will investigate with our shipping carrier promptly.
Contact Us
For any shipping-related enquiries, please reach out to us:
- Email: hello@shopnestiq.com
- Website: www.shopnestiq.com