Refund policy

Return & Refund Policy

Returns You may return eligible items within 30 days of delivery. Items must be unused, undamaged, and in their original packaging.

To request a return, email us at hello@shopnestiq.com with your order number and reason for return. We'll respond within 24–48 hours.

Refunds Once we receive and inspect your returned item, we'll notify you of our decision. Approved refunds will be credited to your original payment method within 5–7 business days.

Damaged or Defective Items Received something damaged? Contact us within 48 hours of delivery with your order number and clear photos. We'll send a replacement or issue a full refund — no return required.

Non-Returnable Items We cannot accept returns on items that have been used, damaged through misuse, or returned without original packaging.

Return Shipping Customers are responsible for return shipping costs unless the item is defective or incorrect.

For any questions, contact us at hello@shopnestiq.com